Upselling check
Accounts already using more than their plan covers, ranked by what the expansion is worth.
Claude Growth Skills
Twelve checks that run on your account base.
Each one answers a question a growth team already asks, and currently answers by hand, from memory, or not at all.
Churn prediction
Accounts falling below their own normal range, flagged while there is still time before renewal.
Milestone engagement
Accounts that paid but never reached the step where the product starts working for them.
Pricing update
Accounts whose cost to serve has drifted away from what they actually pay.
Renewal readiness
Renewals coming up with no owner, no plan and no recent conversation on file.
Champion change
The person who bought has gone quiet or left, and nobody has rebuilt the relationship.
Feature demand
The same request made across many accounts that no single person saw as a pattern.
Channel quality
Which sources bring customers who are still paying a year later, not which bring the most signups.
ICP check
Who your best customers actually are, judged on what they do after they buy.
Segment economics
Which segments make money once support load and discounting are counted against them.
Metric definitions
Where two teams report the same metric and quietly mean different things by it.
Outcome tracking
Whether the last intervention actually moved the number it was meant to move.
Read the other eight.
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